jouska Platform Privacy Notice

This page describes what we collect when you use jouska and how we keep that data protected. We collect personal information only when necessary for account verification, payment processing, and fraud prevention. Your email, phone number, and Indonesian ID details are encrypted and stored on our servers. We do not sell or share your data with third parties outside our payment processors and compliance partners.

We at jouska take data security seriously. All communications between your device and our platform are encrypted using standard SSL/TLS protocols. Your account password is hashed and never stored in plain text. When you enable two-factor authentication (2FA), your phone number is used only to send one-time codes — we do not use it for marketing or share it with unrelated parties.

Our jouska privacy practices comply with applicable Indonesian data protection principles. This notice applies to all users accessing jouska from supported jurisdictions. We update this policy periodically to reflect changes in our operations or legal requirements — review it before each deposit or bet.

What Data We Collect on jouska

We collect the following information when you create a jouska account: your full name, date of birth, email address, mobile phone number, and a valid Indonesian ID card number. These fields are mandatory for identity verification and fraud prevention.

jouska data collection categories

  • Identity data: name, date of birth, ID card number, verification status
  • Contact data: email address, mobile phone number
  • Payment data: deposit method, withdrawal destination, transaction history
  • Betting data: sports bets, table game sessions, slot play history
  • Device data: IP address, browser type, operating system, session logs
  • Security data: login attempts, 2FA codes, password-reset tokens

We collect betting history — which matches you bet on, which table games you joined, which slots you played — to track your account activity and detect unusual patterns. This history is tied to your account and is used for compliance, dispute resolution, and fraud detection.

We collect device information (your IP address, browser type, operating system) to identify where you are accessing jouska from and to flag suspicious login attempts. If your account is typically accessed from Jakarta and suddenly logs in from Medan, we may flag this and ask for verification.

How We Use Your Data on jouska

We use your jouska data for the following purposes:

  1. Account verification: We cross-reference your name, date of birth, and ID number against state records to confirm you are a real person and eligible to open an account.
  2. Payment processing: We send your name and account details to our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking partners) to complete deposits and withdrawals.
  3. Fraud detection: We analyze your betting patterns, deposit/withdrawal frequency, and login behavior to identify potential fraud or money-laundering activity.
  4. Regulatory compliance: We maintain records of your account activity to comply with applicable gaming and financial regulations in supported jurisdictions.
  5. Customer support: We review your account history, session logs, and transaction records when you contact us with a dispute or technical issue.
  6. Security: We use your phone number to send 2FA codes when you log in. We do not use it for marketing without your explicit consent.

We do not use your jouska data to send unsolicited marketing emails or SMS messages unless you opt in. We do not sell your data. We do not share your personal information with unrelated third parties.

jouska encrypts all account data, logs all transactions, and restricts access to authorised personnel only. Your privacy is a core commitment.

jouska Editorial

Third-Party Data Processors

We work with payment processors and compliance partners who receive your data as part of delivering jouska services. Our local payment, online payment, e-wallet, mobile banking, local payment, and online payment partners see your name and account details when you deposit. Our e-wallet, mobile banking, local payment, and online payment virtual account processors see your bank transfer details when you withdraw.

We use third-party hosting providers to store jouska account data, betting history, and transaction logs. Our servers may sit outside Indonesia — they may be located in Singapore, the Philippines, or other regional locations. We ensure all third-party processors sign data-protection agreements and meet industry-standard security practices.

We may disclose your jouska data to law enforcement or regulatory bodies if required by local law or court order. We will notify you of any such disclosure unless prohibited by law.

Cookies and Tracking on jouska

Our jouska platform uses cookies to remember your login session and your language preference. These are functional cookies — they do not track you across other websites. You can disable cookies in your browser settings, but some jouska features (like staying logged in) may not work properly.

We do not use third-party tracking pixels or analytics services that follow you across the internet. We may use internal analytics to measure page load times and identify technical issues, but this data is anonymized and not tied to your personal identity.

How Long We Keep Your jouska Data

We retain your jouska account data as long as your account remains active. If you close your account, we retain your personal information, betting history, and transaction records for a minimum of five years to comply with regulatory obligations and tax law. We do not delete this data upon request unless required by applicable law.

We retain all active jouska account data indefinitely while your account exists. This includes your name, ID number, contact details, betting history, and transaction records. You can request access to your data at any time by contacting our support team.

If you close your jouska account, we keep your personal and transaction data for a minimum of five years for regulatory compliance and tax purposes. After five years, we may delete certain data, but we retain aggregate anonymized records indefinitely.

If your jouska account is flagged for dispute, fraud investigation, or regulatory review, we retain all related data until the matter is resolved. This may extend beyond the standard five-year window.

Your Rights Regarding jouska Data

You have the right to request access to your jouska account data. We will provide you with a copy of your personal information, betting history, and transaction records within a reasonable timeframe. You have the right to request correction of inaccurate information in your jouska account (e.g., if your name or email is misspelled).

You have the right to request deletion of certain data, though we may retain information required by law or for fraud prevention. You have the right to object to how we use your data for marketing purposes — if you receive marketing communications from jouska, you can opt out by clicking the unsubscribe link in the email or contacting our support team.

To exercise any of these rights, contact us via the support form on jouska or email our privacy team. We will respond within 30 days of your request.

jouska Security Practices

We encrypt all communication between your device and our jouska servers using TLS (Transport Layer Security). Your password is hashed using industry-standard algorithms — we do not store it in plain text. Your account balance and betting history are encrypted at rest on our servers.

We implement role-based access control — only authorized jouska personnel can access account data, and access is logged. We conduct regular security audits and penetration testing to identify vulnerabilities. If we discover a security breach affecting jouska user data, we will notify affected users as soon as practically possible.

Data Location and Cross-Border Transfers

Your jouska account data may be stored on servers located outside Indonesia — including Singapore, the Philippines, or other regional locations. We choose data center locations based on security, latency, and compliance factors. By opening a jouska account, you consent to this data location practice.

When you deposit via DANA, e-wallet, mobile banking, or local payment from Jakarta, Surabaya, Bandung, or Medan, your transaction details may cross international borders as part of the payment settlement process. Our payment partners handle cross-border transfers according to their own data-protection policies.

Contact jouska Privacy Team

If you have questions about our jouska privacy practices, want to request access to your data, or believe your privacy rights have been violated, contact us:

Email: [email protected]

Support form: Use the in-app support form on jouska to submit a privacy-related inquiry.

We will respond to privacy requests within 30 days. Please include your jouska account email and a clear description of your request so we can assist you efficiently.

jouska Policy Updates

We may update this privacy notice periodically to reflect changes in our operations, new legal requirements, or improvements to our data practices. We will post updates on this page with a revised effective date. Material changes — such as new data collection or use cases — will be communicated to you via email or in-app notification.

Continued use of jouska after we publish updated policies constitutes your acceptance of those updates. Please review this privacy notice regularly to stay informed about how we handle your data.

Our jouska privacy commitment is to collect only necessary data, protect it with industry-standard security, use it only for legitimate purposes, and respect your rights. Your account data on jouska is treated with the utmost care, and we work continuously to maintain that trust.

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